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Frequently asked questions
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not 100% satisfied with your purchase, you can return it for a full refund or exchange. Items must be unused, in original condition, and with all tags attached.
How long will my order take to arrive?
Orders typically take 5-10 business days to be delivered within the UK. Processing time takes 1-3 business days, and shipping times may vary slightly during peak seasons. You'll receive a tracking number once your order ships.
How can I track my order?
Once your order is shipped, we'll send you an email with a tracking number and a direct link to track your package. You can also check the status anytime in your account under "Order History".
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details, and all transactions are processed securely through trusted payment gateways.
How can I contact customer support?
You can reach us anytime at flyward@casualharbor.top. We typically respond to all inquiries within 24 hours on business days.